Privacy Policy

At Freya Looks, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our ecommerce website. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

• Personal Information: Name, shipping address, phone number, and email address provided during the order process.
• Order Information: Details about your purchases, such as the products you order, order date, and delivery preferences.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and browsing behavior.

Since we offer cash on delivery as the only payment option, we do not collect or store any payment card information.

2. How We Use Your Information

We use the information collected to:

• Process and fulfill your orders, including shipping and customer support.
• Communicate with you regarding your order status, updates, and offers (if you have opted in for marketing emails).
• Improve our website and services by analyzing usage trends and feedback.
• Detect and prevent fraud or unauthorized activity on our website.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers and logistics partners to complete order deliveries and improve customer experience.

4. Your Rights

As a valued customer, you have the right to:

• Access Your Data: Request information about the personal data we have collected.
• Correct Your Data: Update or correct any inaccurate information.
• Opt-Out of Communications: If you wish to stop receiving promotional emails, you can opt out by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.

To exercise any of these rights or for assistance, please contact us at [[email protected]].

5. Opt-Out Instructions

If you wish to opt out of receiving marketing or promotional communications from us, you can:

• Click the “unsubscribe” link at the bottom of any promotional email.
• Send an email with the subject line “Opt-Out Request” to [[email protected]], and we will process your request within [3] business days.

Please note that even after opting out, you may still receive transactional emails related to your orders, such as shipping confirmations and order updates.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. International Users

Freya Looks operates worldwide, and by using our website, you acknowledge that your personal data may be transferred and processed in other countries. We will ensure that such transfers comply with applicable data protection laws.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us [email protected].