At Freya Looks, we aim to provide a seamless shopping experience by delivering your beauty essentials as quickly and efficiently as possible. Below is our shipping policy to help guide you through our shipping process.
1. Shipping Areas
We are pleased to offer worldwide shipping to our customers. Whether you’re in the United States, Europe, Asia, or anywhere else, you can enjoy our high-quality beauty products wherever you are.
2. Shipping Methods
We offer cash-on-delivery as the only payment method for all orders, and we use reliable courier services to ship your products safely to your doorstep. Shipping options may vary depending on your location, and we work to choose the best delivery partners to ensure timely arrivals.
- Standard Shipping: The default shipping option for all orders.
- Express Shipping: Available in select regions for faster delivery at an additional cost.
Note: Please be aware that shipping times may vary based on location, weather conditions, and holidays.
3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and order size.
- Free Shipping: On select promotions or minimum order values, free shipping may be offered.
- Standard Shipping Fees: Vary by location, but will be clearly displayed at checkout before completing your purchase.
Since we offer cash-on-delivery as the only payment option, no shipping fees will be charged until you confirm your order and proceed to checkout.
4. Order Processing Time
- Processing Time: All orders are processed within 2-3 business days of receiving your order confirmation.
- Shipping Time: Delivery times typically range from 7-14 business days, depending on your location. Please note that shipping times are estimates and can vary.
We strive to process and ship all orders as quickly as possible, but delays may occur due to high demand or external factors.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. This will allow you to track the status of your shipment and stay updated on its journey to your location.
6. Delivery Delays
While we make every effort to ensure your products arrive on time, delivery delays may occasionally happen due to factors outside of our control, such as:
- Weather conditions
- Postal service delays
- Customs clearance (for international orders)
- Public holidays or peak seasons
We kindly ask for your understanding in the event of any delivery delays. If your order is delayed, please feel free to contact us at [[email protected]], and we’ll do our best to assist you.
7. Damaged or Lost Shipments
In the unlikely event that your order is lost or damaged during shipping, please contact us immediately at [[email protected]]. We will assist you in resolving the issue, which may include filing a claim with the courier or providing a replacement.
8. Contact Us
If you have any questions or concerns regarding shipping, please feel free to reach out to our customer support team [email protected].